Complaints

How to raise a complaint

Sign in to the NairaFlow app and open Report a problem. Choose the category that best matches your issue (a transaction, a deposit, a transfer, bills, verification, your account, or something else), add a description, and submit it.

What happens next

Every complaint you submit is logged and moves through clear stages that you can follow from the same screen: received, with our team, being looked at, waiting for your reply if we need more information, and finally resolved or closed. You can reopen a complaint if the issue isn't fully fixed.

Referencing a specific transaction

If your complaint is about a particular transaction, use "Report a problem" directly from that transaction's receipt in the app — this attaches the transaction reference automatically so our team can look it up right away.

Other ways to reach us

See the Contact page for alternative ways to reach NairaFlow support.